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Model library · KitchenAid Cooktop

KCES956H

KitchenAid KCES956H 36-Inch Cooktop Service

KitchenAid cooktop

Most common issues on this model

  1. Touch pads slow or dead
  2. One element not heating
  3. Relay leaving one element dead
  4. Overheated receptacle

The KCES956H measures 36 inches across, with five elements and touch activated controls, and it is also found as the KCES956HBL and KCES956HSS. A surface this wide gives the cook plenty of room, and gives us several elements to test when one fails.

We check the touch panel first, then each element in turn: receptacle, relay, heating part. Scorch marks under an element tell us the receptacle has overheated and needs replacing. A 36-inch surface has more wiring and more connections than a narrower one, and we trace each. After repairing, we run every element through its levels and confirm the touch pads answer on the first press every time.

Every job begins with a written price and ends with a 30-day workmanship warranty.

Key features

  • 36-inch electric cooktop
  • 5 elements
  • Touch activated controls
  • Sold as KCES956HBL and KCES956HSS
→Codes

Error codes this model can show

KCES956HKCES956H questions
One element on my KCES956H stays cold. How do you find the cause?

We test its receptacle, relay and heating part one at a time. That shows exactly which piece failed, and only that piece is replaced. That avoids guessing.

What does scorching under an element mean?

A receptacle has run hot, usually from a poor contact. We inspect the terminals and replace the receptacle to prevent damage to nearby wiring. Replacing it early protects the wiring beside it.

Are the touch controls repairable?

Often yes. Cleaning, reseating the connector and replacing a single board are all options, and we choose the least costly that works. Choosing the cheapest fix that works is our rule.

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Book repair for your KCES956H

Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.

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