KitchenAid Smoothtop Cooktop "Lock": Control Lock Is Active

What Lock means

On KitchenAid electric smoothtop and induction ranges, such as the KSEG700ESS or KSIB900ESS, Lock in the display means the Control Lock is on. It avoids unintended use of the surface cooking areas. If Control Lock was activated while power to the cooktop was off, the cooktop is locked out, and the surface cooking areas cannot be turned on until you unlock it.

Common causes of Lock

Control Lock was switched on, deliberately or by an accidental touch
Control Lock was activated while power to the cooktop was off

✓ One safe check you can try

1. Find the Control Lock key on the cooktop panel. 2. Press and hold it as your control shows, until Lock leaves the display. 3. Try a surface area again. 4. If the cooktop will not respond or the lock will not release, call us.

! Why to stop there

Lock is a feature rather than a failure.
A key that will not release the lock can point to the control, which needs testing.
We give a written price before work and a 30-day warranty.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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LockLock questions

Is Lock an error?

No, it means the Control Lock is active and the surface cooking areas are locked out to avoid accidental use. Unlock it and the cooktop works again.

Why won't the burners turn on?

If Control Lock is on, the cooktop cannot be turned on until you unlock it. Check the display for the word Lock before assuming anything is broken.

Does Lock affect the oven?

It is described for the surface cooking areas of the cooktop. If the oven also seems locked, check its own lock setting or call us.

KitchenAid Smoothtop Cooktop “Lock”: Control Lock Is Active

What Lock means

Common causes of Lock

Other Range codes

Still unsure about Lock?