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Error code · Microwave

KitchenAid Built-In Microwave Message “Call Service”: press cancel, then reset power

On KitchenAid built-in microwaves and microwave-wall oven combinations, including the KMBP100ESS and KOCE500ESS, the message "Call Service" appears when the unit has detected an error. Pressing Cancel is the first step. If the words remain after…

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Code
Call Service
Appliance
Microwave
Brand
KitchenAid
Warranty
30-day workmanship

What Call Service means

On KitchenAid built-in microwaves and microwave-wall oven combinations, including the KMBP100ESS and KOCE500ESS, the message "Call Service" appears when the unit has detected an error. Pressing Cancel is the first step. If the words remain after that, power to the product should be reset. The display is stuck on the message and the oven usually will not run a cycle.

Common causes of Call Service

  • A temporary control glitch that clears with a reset
  • A stored error from a sensor, relay or keypad reading
  • A repeating condition that returns after every reset
✓ One safe check you can try

1. Press Cancel and wait a few seconds. 2. If the message is still there, turn off the breaker feeding the microwave, wait a full minute, and switch it back on. 3. Set the clock and run a one-minute test with a cup of water inside. 4. If "Call Service" comes back, write down any code that flashes with it and call us. Do not keep resetting.

! Why to stop there
  • The message is generic, so the real cause has to be found with testing
  • Repeated resets can hide a developing problem and stress the control
  • We give a written price before work and a 30-day workmanship warranty after
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Call ServiceCall Service questions
Does Call Service always mean a broken oven?

No. A brief electrical event can trigger it, and a reset clears those cases. A message that returns after the reset points to a real condition that a technician needs to identify.

What should I note before calling?

Write down any extra code that appears, what you were cooking, and whether the oven heats at all. Those clues shorten the diagnosis and help us bring the right parts.

Can I keep pressing Cancel to cook?

Pressing Cancel is only a first reset step. If the message keeps returning, cooking through it is risky, so leave the unit off until it has been checked.

Book a visit

Still seeing Call Service?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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