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Error code · Microwave

KitchenAid Built-In Microwave Message “Feature Not Available”: Try again or disable power as the display directs

On KitchenAid built-in microwaves and combination microwave-wall ovens such as the KMBP100ESS or KOCE500ESS, this message scrolls across the display while you are programming a cook cycle. The control wants you to follow the on-screen directions,…

Medium · inspection needed
Code
Feature Not Available
Appliance
Microwave
Brand
KitchenAid
Warranty
30-day workmanship

What Feature Not Available means

On KitchenAid built-in microwaves and combination microwave-wall ovens such as the KMBP100ESS or KOCE500ESS, this message scrolls across the display while you are programming a cook cycle. The control wants you to follow the on-screen directions, either PRESS ENTER TO TRY AGAIN or DISABLE POWER TO CLEAR. It signals that the control could not accept the chosen setting. Treat it as a prompt first.

Common causes of Feature Not Available

  • Setting entered that the model does not support
  • Momentary control confusion while programming
  • Underlying problem in the control if the message repeats
✓ One safe check you can try

1. Follow the scrolling instructions and press Enter to try again. 2. If the display asks you to disable power, switch the breaker off for one minute and restore it. 3. Program the cycle again slowly, one step at a time. 4. If the message returns for every cycle, stop and call us.

! Why to stop there
  • A one-off message is normal and not worth a visit.
  • A message that comes back for each program may mean the control needs inspection.
  • We quote before work and keep you away from live boards.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Feature Not AvailableFeature Not Available questions
Which instruction should I follow?

Do what the display scrolls. Trying again clears most one-time cases, while the disable-power wording asks for a breaker reset for about a minute. Do what the display scrolls on screen.

Does it mean the microwave is damaged?

Not by itself. It appears when a feature cannot be used during programming. A repeat on every cycle is what makes it a repair matter.

Will a technician find the cause quickly?

Usually yes. We watch the message appear, test the control and keypad, and give you a written price before any part is ordered. A repeat on every cycle is what justifies a visit.

Book a visit

Still seeing Feature Not Available?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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