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Error code · Microwave

KitchenAid Built-In Microwave Message “DOOR” or “OPEN/CLOSE DOOR”: door closed too long

On KitchenAid built-in microwaves and combination ovens such as the KMBP100ESS or KOCE500ESS, a door message in the display means the door has stayed closed five minutes or more without a cycle being started. The oven…

Low risk · DIY check OK
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Code
DOOR or OPEN and CLOSE DOOR in display
Appliance
Microwave
Brand
KitchenAid
Warranty
30-day workmanship

What DOOR or OPEN and CLOSE DOOR in display means

On KitchenAid built-in microwaves and combination ovens such as the KMBP100ESS or KOCE500ESS, a door message in the display means the door has stayed closed five minutes or more without a cycle being started. The oven does this on purpose to avoid unintended operation. This is a protective prompt, not a breakdown. The oven will start normally once the door sequence is repeated.

Common causes of DOOR or OPEN and CLOSE DOOR in display

  • The door was closed after loading and no start command followed
  • The door switch sensed a closure but no program was selected
  • In rare cases, a door switch that misreads its position
✓ One safe check you can try

1. Open the door fully and close it again. 2. Choose your cooking program and press Start within five minutes. 3. Check that nothing, such as a dish rim or plastic wrap, keeps the door from latching. 4. If the message returns even right after you press Start, note it and call us.

! Why to stop there
  • A routine prompt needs no repair at all
  • If the door really is latching, the switch assembly must be tested by a technician
  • We quote before we work and warrant the repair for 30 days
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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DOOR or OPEN and CLOSE DOOR in displayDOOR or OPEN and CLOSE DOOR in display questions
Why does my microwave say OPEN/CLOSE DOOR when I did nothing?

Once the door has been shut for five minutes with no cycle started, the oven asks for a fresh door action. It is a safeguard against accidental starts.

Do I need service for the door message?

Not if opening and closing the door clears it. If the message appears immediately during normal use, the door switches may be misreading, and a technician should check them.

Could a warped door cause the message?

A door that does not close squarely can confuse the switches. Look for debris around the seal and latches; if the door visibly sags or does not click, book a visit.

Book a visit

Still unsure about DOOR or OPEN and CLOSE DOOR in display?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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