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Error code · Range

KitchenAid Range Message “Call Service”: press Cancel, then reset power

On KitchenAid freestanding and slide-in ranges, such as the KFEG500ESS, KFGG500ESS or KSEG700ESS, the display shows "Call Service" when the oven control has detected an error. The first step is to press Cancel to reset the…

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Code
Call Service
Appliance
Range
Brand
KitchenAid
Warranty
30-day workmanship

What Call Service means

On KitchenAid freestanding and slide-in ranges, such as the KFEG500ESS, KFGG500ESS or KSEG700ESS, the display shows "Call Service" when the oven control has detected an error. The first step is to press Cancel to reset the display. If the words come back after Cancel, the next step is to reset power to the range. Until the message clears, the oven may refuse to start a bake or broil, and the words replace the usual clock.

Common causes of Call Service

  • The oven control recorded an error condition and posted the message
  • A brief electrical disturbance left the control in an error state
  • The error returns after a power reset, so the control system still needs a technician's check
✓ One safe check you can try

1. Press the Cancel pad once and watch the display. 2. If the words return, switch the range off at its breaker for about a minute, then switch it back on. 3. Set the clock and try a short bake. 4. If you ever smell gas on a gas or dual-fuel model, leave the house and call the gas utility from outside. 5. If the message appears again, stop using the oven and call us.

! Why to stop there
  • The message is a general alert, so the actual cause has to be found with the right instruments
  • Guessing at parts on a range costs more than a proper diagnosis
  • We give you a written price before any work begins, and the repair carries a 30-day workmanship warranty
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Call ServiceCall Service questions
What does Call Service on my range mean?

It means the oven control found an error and wants the range checked. Press Cancel first. If the words stay or return, the instruction is to reset power to the range and see whether the display stays clear.

Is it safe to keep cooking after I press Cancel?

If Cancel clears the display and it stays clear, normal use is reasonable. If the message returns, stop baking and broiling until we look at it, since the control is reporting a problem each time.

Will you quote the price before you start?

Yes. We test the range, explain what we found, and give you a written price before any work. If you approve, the repair is backed by our 30-day workmanship warranty.

Book a visit

Still seeing Call Service?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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