KitchenAid KHWS02R Front-Load Washer Repair

The KHWS02R is a 27-inch front-load washer with a 3.8 cu. ft. drum and 12 automatic cycles. It usually sits in a laundry room or hall closet, often paired with a dryer on a pedestal or side by side, and it is also sold as the KHWS02RMT in the Meteorite finish.
Front-load washers age at the door boot, the drain pump and the drum support. Moisture left in the boot can cause odor and mold, while loose items drop to the pump and block it. We open the boot and pump filter first, then check the door lock and the inlet screens.
If the drum shakes or sounds rough on spin, we look at the shocks, springs and bearing. A written price comes before the repair, and we stand behind the work with a 30-day workmanship warranty.
Look at the drain pump filter for coins, lint or socks. If it is clean, the pump itself or the hose may be blocked or failing. We test the pump and clear the line.
Moisture stays in the door boot and detergent drawer. Wipe the boot, leave the door ajar between loads and run cleaning cycles. We also inspect the boot for tears and mold buildup.
Heavy vibration points to an unbalanced load, an unlevel floor, or worn shocks or bearings. Stop the cycle if it walks. We check the levelers, shocks and bearing before it damages the cabinet.
Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.