KitchenAid KTRA19EM Refrigerator Service
With a KTRA19EM we want to know whether the cooling problem comes from airflow or from the sealed system, because the two are handled very differently. The cabinet is also sold as KTRA19EMBL and KTRA19EMSS, and the rating plate may show KTRA19EMBL00. A defrost heater or timer that has quit is far more common than a refrigerant leak, so we rule those out first.
We take off the freezer back panel, look at the frost pattern on the evaporator, and test the defrost heater, thermostat and timer with a meter. We also open the ice bin and check the maker for a block of ice. If airflow and defrost are sound but the cabinet still will not cool, we say so plainly and explain what a sealed-system repair would involve rather than working around it.
The price is given to you in writing before we start, and our repairs carry a 30-day workmanship warranty.
Frost packed on the evaporator that melts away when we thaw it points to defrost. A coil that stays clean but never gets cold points to the sealed system. We check frost, drain and temperatures before saying which.
The harvest heater or ejector in the ice maker is failing, or the freezer is running warm enough to fuse the cubes. We test the heater and the module, and check freezer temperature to see which one has failed.
Usually yes, because they cost little compared with a new cabinet and the effect is immediate. We test heater, thermostat and timer individually, so you only pay for what actually failed.
Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.
