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Model library · KitchenAid Refrigerator

KSBS20QE

KitchenAid KSBS20QE Built-In Side-by-Side Repair

Schedule Service(713) 903-2606
KitchenAid refrigerator

Most common issues on this model

  1. Inlet valve seeping slowly, leaving a damp spot behind the refrigerator
  2. Silent compressor traced to a worn start relay
  3. Electronic control that stops responding to temperature changes
  4. A fan inside the freezer that screeches or rattles as the motor ages

Part of the Superba series, the KSBS20QE is a built-in side-by-side that mounts flush and is rated at 19.7 cu. ft. It also turns up as the KSBS20QEAL, KSBS20QEBL and KSBS20QEWH. A built-in sits inside a cabinet surround, so reaching the back and the machine compartment means planning how to ease it out without harming the cabinetry.

On a unit this old, most of the work falls into four jobs. A seeping inlet valve can wet the floor behind the cabinet for a long time before anyone notices. A failed start relay stops a healthy compressor cold. The control board may no longer follow its settings after years of service, and the evaporator fan may whine or rattle. We test in that order and tell you what we find before ordering anything.

Pricing is written and agreed first, and our workmanship is covered for 30 days.

Key features

  • Built-in side-by-side that mounts flush
  • Capacity: 19.7 cu. ft.
  • Superba series from KitchenAid
  • Also sold as KSBS20QEAL, KSBS20QEBL and KSBS20QEWH
→Codes

Error codes this model can show

Temperature AlarmKitchenAid Refrigerator Message "Temperature Alarm": cabinet above its limit Water Filter Status Light Won't ResetKitchenAid Refrigerator Message "Water Filter Status Light Won't Reset": reset steps Air Filter Indicator LightKitchenAid Refrigerator Message "Air Filter Indicator Light": reset after replacing the filter CL or LOKitchenAid Beverage Center Code CL or LO: interior temperature too low Cool Off (Showroom Mode)KitchenAid Undercounter Refrigerator Message "Cool Off": Showroom Mode left on Cooling Off Indicator LightKitchenAid Refrigerator Message "COOLING OFF": cooling switched off at the control DEMOKitchenAid Quad Door Message "DEMO": demonstration mode active Door AlarmKitchenAid Built-In Refrigerator Message "Door Alarm": door or drawer left open
KSBS20QEKSBS20QE questions
Can a built-in KSBS20QE be serviced without removing it from the cabinet?

Many repairs, such as the evaporator fan, the control and the defrost parts, are done from inside or the front. For the valve or compressor area we plan how far to pull it out so the surround is not damaged.

My KSBS20QEWH has water behind it. Where does it come from?

A seeping inlet valve or a loose supply fitting is the first suspect on a unit with a water feed. We check the valve, the tubing and the filter housing, then dry the area and watch for return.

Does the Superba series mean different parts from other KitchenAid refrigerators?

Parts are matched by the full model number, not the series name. We read the rating plate for the exact number, including any finish suffix, before ordering so the part fits your cabinet.

Book a visit

Book repair for your KSBS20QE

Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.

(713) 903-2606
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