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Error code · Refrigerator

KitchenAid Undercounter Refrigerator Message “Cool Off”: Showroom Mode left on

On KitchenAid KUDR undercounter double-drawer refrigerators, such as the KUDR204KSB, Cool Off lights up on the display when Showroom Mode has been turned on unintentionally. The controls appear to work normally, but the drawers are not…

Low risk · DIY check OK
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Code
Cool Off (Showroom Mode)
Appliance
Refrigerator
Brand
KitchenAid
Warranty
30-day workmanship

What Cool Off (Showroom Mode) means

On KitchenAid KUDR undercounter double-drawer refrigerators, such as the KUDR204KSB, Cool Off lights up on the display when Showroom Mode has been turned on unintentionally. The controls appear to work normally, but the drawers are not cooling. Owners find warm contents and a display that still responds. You exit the mode by holding COOL ON and SABBATH together for 3 seconds. It is a mode indicator rather than a failure.

Common causes of Cool Off (Showroom Mode)

  • Showroom Mode was turned on by accident at the control
  • The two exit buttons were pressed together earlier and left the unit in the mode
  • The refrigerator is not damaged and is simply not cooling by design
✓ One safe check you can try

1. Read the display for the words Cool Off. 2. Press and hold COOL ON and SABBATH together for 3 seconds. 3. Check that Cool Off clears. 4. Listen for the unit to begin cooling and let it run for several hours. 5. If the words stay on or the drawers stay warm afterward, call us.

! Why to stop there
  • Exiting the mode is a three-second hold at the panel, with nothing to repair
  • The compressor and other parts are not to blame when the mode is on
  • If the drawers stay warm after the mode clears, we can check the cooling and quote in writing first
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Cool Off (Showroom Mode)Cool Off (Showroom Mode) questions
Why does my drawer refrigerator say Cool Off?

Showroom Mode is on, and Cool Off lights up on the display while the controls still appear to work. In that mode the unit does not cool.

How do I exit Showroom Mode?

Hold COOL ON and SABBATH together for 3 seconds. The words should clear and cooling begins. Give the drawers several hours to get cold again.

What if it is still warm after I exit the mode?

If Cool Off is gone and the drawers still do not get cold after several hours, the problem is no longer the mode. Call us and we will inspect the unit with a written price first.

Book a visit

Still unsure about Cool Off (Showroom Mode)?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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